100% Satisfaction Guarantee

Our Promise and Commitment
Total Backyard, Inc is committed to providing you the most complete selection of quality outdoor products, at the best prices. You’ll get quality customer service from the most helpful product experts in the business. We stand behind everything we sell at TotalBackyard.com and promise you the absolute best online shopping experience.

We really pride ourselves on offering an unparalleled selection of outdoor products, excellent product knowledge, and fast service. We want TotalBackyard.com to be your first and last stop on the Internet when you are looking for quality outdoor furnishings at the best price.

30-Day No Hassle Return Guarantee
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. TotalBackyard.com is committed to providing fast and efficient service. If you are not happy with your order, you can return or exchange the item within 30 days of receipt as long as the item is returned in new, unused condition inside its original packaging. Some items are made to order and may not be eligible for returns.

Refund Information
Once we receive the item and inspect it we will refund you the total product costs that you were charged minus shipping costs. If a returned item was a Free Shipping item from us, the refund for the product will be minus the actual shipping charges.